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Privacy Policy for Elevaite AI
Last updated: January 29, 2026
This Privacy Policy explains how Elevaite AI Ltd (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or use our website located at https://www.elevaiteai.com and any related services (collectively, the “Service”). It also describes your privacy rights and how the law protects you.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below. The following definitions have the same meaning whether they appear in singular or plural.
Definitions
Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Company refers to Elevaite AI Ltd, 505 Windward Court, 5 Gallions Road, E16 2FD, London, United Kingdom.
Cookies are small files placed on your device that store information about your browsing activity.
Country refers to the United Kingdom.
Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to our Website and related services.
Service Provider means any third party that processes data on our behalf.
Usage Data refers to data collected automatically when using the Service.
Website refers to Elevaite AI, accessible from https://www.elevaiteai.com.
You means the individual or legal entity accessing or using the Service.
2. What Information We Collect
Personal Data
When you use the Service, we may collect Personal Data that you voluntarily provide, including:
First name and last name
Email address
Phone number
Any information you submit via forms, bookings, surveys, chat, or communications with us
Mobile and Messaging Data (SMS/Calls)
If you provide a phone number and interact with us by SMS/text message or phone call, we may collect and store:
Your phone number and basic carrier-related details (when available)
Message/call interaction data (e.g., delivery status, timestamps, replies, call outcomes)
Your communication preferences (opt-in/opt-out status)
Records of consent (e.g., date/time, source page, and consent language presented at opt-in)
Usage Data
Usage Data is collected automatically and may include:
IP address
Browser type/version
Pages visited, time spent, and referring/exit pages
Device identifiers and diagnostic data
Mobile device type, operating system, and mobile browser type (when applicable)
3. Cookies and Tracking Practices
We use Cookies and similar tracking technologies (such as tags, pixels, and web beacons) to operate and improve the Service.
Types of Cookies We Use
Essential Cookies: required for core functionality and security
Preference Cookies: remember settings and choices you make
Analytics Cookies: help us understand site usage and improve performance
You can control cookies through your browser settings. If you disable cookies, some features of the Service may not function properly.
4. How We Use Your Data
We may use Personal Data to:
Provide, operate, and maintain the Service
Respond to inquiries and provide customer support
Process requests, bookings, or service delivery
Send administrative information and service-related messages
Send marketing communications where permitted and based on your preferences/consent
Monitor and analyze usage to improve our Service, marketing, and user experience
Prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our agreements
5. SMS/Text Messaging and Voice Communications (SMS Opt-In Details)
How You Opt In
You may opt in to receive SMS/text messages and/or phone calls from us by:
Submitting a website form (or landing page form) that includes SMS/voice consent language; and/or
Requesting information, a demo, a quote, or support and providing your phone number where consent is presented; and/or
Otherwise explicitly agreeing (for example, by checking a consent checkbox or providing affirmative consent through our intake process).
When we rely on consent for SMS/voice communications, we maintain records of your opt-in (such as the date/time, the method/source of opt-in, and the consent language shown).
What Messages We Send
If you opt in, we may send SMS/text messages and/or place phone calls for:
Customer support responses and follow-ups
Appointment/booking confirmations and reminders
Service or account-related notifications
Marketing and promotional messages about our products/services, offers, and events
Message frequency varies based on your interactions and what you opted in to receive.
Automated / AI-Enabled Communications
Calls and messages may be delivered using automated technology, pre-recorded messages, and/or AI-powered voice systems, consistent with applicable law and your consent.
Consent Not Required for Purchase
Your consent to receive marketing texts or calls is not a condition of purchase.
Opt-Out and Help
To stop receiving SMS messages, reply STOP to any message.
For help, reply HELP or email us at [email protected].
You may also contact us to opt out of calls or other marketing communications.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
6. How We Share Your Data
We may share your Personal Data only as described below:
Service Providers: with vendors that help us operate the Service (e.g., website hosting, analytics, communications providers) under contractual confidentiality and security obligations
Business Transfers: as part of a merger, acquisition, financing, or sale of assets
Affiliates: with our affiliates who are required to follow this Privacy Policy
Legal Requirements: if required by law or valid legal process
With Your Consent: for any other purpose disclosed to you with your permission
Mobile Information Sharing Statement (Required)
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
7. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting requirements, and to resolve disputes and enforce our agreements.
8. International Transfers
Your information may be processed in countries other than where you live. We take reasonable measures to ensure appropriate safeguards are in place to protect your Personal Data consistent with this Privacy Policy.
9. Data Security and Handling
We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Data from unauthorized access, disclosure, alteration, or misuse. However, no transmission or storage system is guaranteed to be 100% secure.
10. Your Rights and Choices
Depending on your location, you may have rights to:
Request access to the Personal Data we hold about you
Request correction or deletion of your Personal Data
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications at any time (including SMS by replying STOP)
To exercise these rights, contact us at [email protected].
11. Children’s Privacy
Our Service is not intended for children under 13, and we do not knowingly collect Personal Data from children under 13. If you believe a child has provided us Personal Data, contact us and we will take appropriate steps to remove it.
12. Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Your continued use of the Service after changes are posted means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy, you can contact us:
Email: [email protected]
Website: https://www.elevaiteai.com