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Terms & Conditions (Terms of Service)
Updated: January 29, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Elevaite AI website located at https://www.elevaiteai.com and any related products, services, content, features, communications (including SMS/text messages and phone calls), and applications we provide (collectively, the "Service").
By accessing, browsing, or using the Service, or by submitting your information to us, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1) Company Information
Elevaite AI Ltd
505 Windward Court, 5 Gallions Road, E16 2FD, London, United Kingdom
Customer Support Contact (Required for Messaging Programs):
Email: [email protected]
Phone: +44 7977 932844
2) Eligibility (18+)
The Service is intended for users who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
3) Definitions
"Company," "we," "us," or "our" refers to Elevaite AI Ltd.
"You" or "user" refers to any person or entity using the Service.
"Content" means text, data, software, graphics, images, audio, video, and other materials available through the Service.
4) Description of the Service
Elevaite AI provides services and resources that may include (but are not limited to) consulting, marketing services, automation, AI-enabled tools, and related communications to deliver updates, reminders, support, and marketing information.
5) SMS/Text Messaging & Voice Communications (Required)
5.1 SMS Use Cases
If you provide your phone number and opt in, we may send you SMS/text messages for one or more of the following purposes:
Customer support and responses to inquiries
Appointment or booking reminders and confirmations
Service updates (e.g., changes to scheduled meetings, delivery of requested information)
Account-related notifications (if applicable)
Marketing and promotional messages about our products, services, offers, and events
Message frequency may vary depending on your interactions with us and the type of messages you opted in to receive.
5.2 Consent to Receive Calls and Texts (Including AI)
By providing your number and opting in through our forms or other channels, you agree to receive marketing and informational text messages and phone calls from Elevaite AI at the number you provided. You understand that:
Calls and messages may be sent using automated technology, pre-recorded messages, and/or AI-powered voice systems.
Consent is not a condition of purchase.
5.3 Opt-Out Instructions
You can opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and no further SMS messages will be sent unless you re-opt in.
For help, reply HELP or contact us at [email protected].
5.4 Message & Data Rates Disclosure
Message and data rates may apply depending on your mobile carrier plan.
5.5 Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
6) Privacy Policy (Required Link)
Our Privacy Policy explains how we collect, use, and share information, including data related to SMS and voice communications. By using the Service, you acknowledge you have read and understand our Privacy Policy:
Privacy Policy: https://www.elevaiteai.com/privacy-policy
7) Purchases, Billing, and Refunds
If you purchase products or services from us, you agree to provide accurate billing and payment information. Any refunds are governed by our written refund or cancellation terms provided at the time of purchase, invoice, proposal, checkout, or in our communications with you.
8) Acceptable Use and Restrictions
You agree not to, and will not permit others to:
License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Service except as expressly permitted
Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service
Interfere with or disrupt the integrity or performance of the Service
Use the Service for unlawful, deceptive, abusive, harassing, or fraudulent purposes
We may suspend or terminate access to the Service for any violation of these Terms.
9) Intellectual Property
The Service and its content, features, and functionality are owned by Elevaite AI or its licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service unless we give you written permission.
10) Third-Party Services and Links
The Service may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
11) Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12) Limitation of Liability
To the maximum extent permitted by law, Elevaite AI and its affiliates, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
To the extent liability cannot be excluded, our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
13) Indemnification
You agree to indemnify and hold harmless Elevaite AI and its affiliates, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another.
14) Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or if we discontinue the Service.
15) Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted on this page with an updated date above. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.
16) Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
17) Contact Us
If you have questions about these Terms or the Service, contact us:
Email: [email protected]
Phone: +44 7977 932844